1YOU CAN JUST PHOTOSHOP THAT OUT, RIGHT?
This is one of my most often asked questions. While editing platforms have advanced considerably over the past few years, there is no magical photoshop action that can fix everything. In reality, making corrective edits is incredibly time consuming and requires the full time and attention of the artist, who can easily spend 3 hours fixing one photo. Due to this fact, we like our customers to know that while we do offer minor retouching to our photos included in all our editing, major corrective actions will be discussed and charged on a case by case basis. Things like making you look skinnier, or changing backgrounds are considered major corrective actions. With regards to editing real estate photos, due to legal and ethical reasons, very minimal retouching is done to property listing photos. Unfortunately, there is no way we can remove unwanted features or damage from photos, as this could lead to perspective buyers seeing a photo that does not accurately depict the property.
2HOW WILL I RECEIVE MY PHOTOS?
We have multiple delivery options for your photos, by far the most popular is digital delivery through our private online gallery. We will send you a link once your gallery is live, and you are taken directly to a private, password protected gallery. From here you can view and order prints, invite others to view your gallery, and more. We can send you a Dropbox upload if you prefer, either of these options are included in your session price. If you would like a customized USB or photo CD, they can be ordered for $20.
3WHAT KIND OF EQUIPMENT DO YOU USE?
I always shoot with Nikon DSLR, Sony Mirrorless, and DJI drone cameras to ensure that your project is captured in crystal clear, stunning quality.
4DO YOU HAVE A DRONE LICENSE?
Yes. I have a current Remote Pilot Certificate issued by the FAA under Part 107. Wandering Surfer Studios is fully licensed and insured to conduct drone operations in the United States, Canada and Puerto Rico.
5WILL OUR PHOTOS BE WATERMARKED?
No. Once you purchase your photos, they are yours. The only time you will see a watermark on your photos is when you are previewing your gallery online. This is to protect our hard work against illegal downloads. Once you as the client download or purchase your photos, all watermarks are removed, and you are left with beautiful, high resolution images that you can post or print over and over for years to come!
6WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Payments can be made with your credit card using our secure online payment portal. We also gladly accept cash.
7CAN WE HAVE THE RAW FILES?
Unfortunately, no. We do not release any raw files to clients. Only the best images are selected from your session and hand edited to create your final gallery. You wouldn’t ask your chef to bring out a plate of raw ingredients to your table, so why ask your photographer to part with his raw photos?
8CAN I EDIT THE PHOTOS MYSELF?
Sorry, but no you may not. This may seem a bit confusing, but even though you have paid for these photos, Wandering Surfer Studios still owns the copyright to the final images. We have spent years developing a particular style, which is the reason you hired us in the first place. Changing the image or adding filters is a violation of copyright regulations. Please feel free to share your photos across all social media platforms and with all your family and friends but remember that these images reflect our brand and style as artists, and preset filters may seem cool, but they destroy all the hard work that went into perfecting your photos.
9WHAT IF I NEED TO RESCHEDULE?
We understand that life gets in the way sometimes. If you need to reschedule your session, just give us a call at least 48 hours ahead of your scheduled session at (843) 303-3883 and we will move your session for you at no charge. If you decide to cancel your session for any reason, please keep in mind that your deposit is non-refundable. The only exception to this would be a weather-related cancellation, in which case we will refund your deposit of there is no way to complete or reschedule your session due to inclement weather.